LIGHT ON. I’VE BEEN TOTALLY GHOSTED. YOU GOT TO BE PATIENT. YEAH, AND JUST HOUND THEM AND HOUND THEM AND HOUND THEM. AND EVERYONE GOES AWAY PROMISING THEY’LL GET BACK TO YOU AND NOTHING. THREE MEN, THREE DIFFERENT SOLAR ENERGY COMPANIES, THREE DIFFERENT PROBLEMS. BUT ALL THREE HAVE SOMETHING IN COMMON. THEY FOUND GETTING SERVICE ON THEIR SOLAR PANELS TO BE A CHALLENGING EQUATION. ALL I WANT IS A WORKING SYSTEM. YOU KNOW, TO ME, EVEN THOUGH I’M GENERATING SOME ELECTRICITY, IT’S NOT RIGHT.
"They're a sales-oriented company. All solar companies are," Lucas said."They want to sell the next job. They want to get that installed and move on to the next sale. They're not service-oriented." "Once again, in 2022, I followed up with them. And then 2023. And January 2024," he said."I'm totally lost. I've never experienced a situation like this in my life."Pilotte believes if the problem is not fixable, Sunrun should let him out of the final few years of his lease, since he held up his end of the bargain.