A federal inquiry into how insurance companies responded to the 2022 floods has made 86 recommendations.A federal government inquiry that probed how insurance companies responded to major floods in 2022 has found evidence of systemic problems including inconsistent decision making, poor-quality expert reports and long delays.
Improve affordability for existing policyholders with high flood risk properties, including the appropriateness of a government-supported reinsurance scheme.Policies to provide fully paid temporary accommodation until the insurer has closed the claim.Government-funded panel of hydrologists to do reports if policyholder disputes initial finding.Work to repurpose high risk flood areas for alternative uses, like agriculture or recreation.
Solicitor Kirsty Evans assisted a dozen small businesses in the town of Molong with their insurance claims by working more than 250 hours pro bono.