FCA must take action over record number of complaints about financial companies

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p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} The suspicion has to be that financial institutions, and their shareholders, are willing to take both the financial hit and the ticking off from the regulator because investing in properly looking after consumers would cost even more