Bord Gáis Energy told the Commission for Regulation of Utilities that they were not in favour of ever disconnecting customers and never cut off"any engaging customer".
The letters were sent in July as the CRU considered new measures to help customers struggling with energy bills including an extended ban on cutting off power from 1 December to 28 February.The company also warned the winter ahead was likely to be"unprecedented" and they would do everything they could to help customers in need.
"Moratoriums on disconnections give customers the impression they won’t be cut off and do not have to engage," Panda wrote. Flogas said delaying even the threat of cutting off power would leave customers in"increasing levels of debt" that would escalate over the winter period.
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