“I said ‘look thanks for your very, very generous offer but I don’t really think I can take it, I’d be a hypocrite’.
Justin Lawrence, a partner at Henderson Ball Lawyers, explained the process was called “involuntary downgrading” and was a common practice across the aviation industry.Lawyer Justin Lawrence said although frustrating for customers, the Business to Economy boot was perfectly legal on Qantas' part. Picture: Supplied.
Mr Lawrence said despite an airline’s commitments to its customers, contractual agreements in Australia were leaning more in favour of the carriers themselves and there were no guarantees when it came to Class allocations in flights.
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