A transport operator has been ordered to pay €5,000 compensation over the behaviour of one of its bus drivers to a woman who boarded a bus with children with disabilities.
She gave evidence that she asked the driver “is it not OK to get on”, after he had given her “a dirty look". A representative of the bus company offered an apology and expressed deep regret for the upset and embarrassment which the incident had caused her. The WRC heard that all staff are expected to provide the very best service to customers and to be considerate at all times of the needs of passengers, especially those with additional needs or access requirements.
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