Business/Data Analyst - IT-Online

with a strong foundation in statistical analysis, data modeling, and business intelligence. Adept at transforming data into actionable insights to drive business decisions and improve operational efficiency.Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required. Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.

Analyse the data produced to give insight and trend analysis to support the growth of revenue and customer satisfaction.Provision of data to support measurement of performance KPIs. Ensure data accuracy and integrity and investigate and raise integrity issues with IT and line manager.Analysis of customer satisfaction data – C Sat and CITA.Create detailed requirement documents for New Reports to be created by IT.Consolidation of data from multiple data sources.Power BI or TableauReporting/Dashboard Tool – Good knowledge and experience are required.

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