: “Fine. I’ll send you the bank statement so you can see for yourself.”“No, that’s not acceptable. You’ll have to get your bank to send us a letter, noting the double billing.”: “Are you kidding? Your company made a mistake and you’re asking me to do the work to go to my bank and persuade them to take the time to write you a letter?”So the bank and I were forced to help them correct their mistake.
When I posted the above phone-company interaction on Facebook, friends replied with a plethora of equally shocking experiences.