He was looking forward to a relaxing flight back to Singapore. It turned out to be anything but.
Upon arrival at Bangkok’s Suvarnabhumi Airport on June 25, he was surprised to be told there was no seat for him. "I was also told I had to top up the price difference at the gate. Who would prepare cash on hand while boarding the plane? Not me. On Oct 30, he told Stomp: "They issued a $150 In-flight gift voucher for me to utilise when I fly with them again. I am shocked that SIA thinks that this resolves the frustrations and inconveniences it has caused."
"The involuntary downgrade of passengers in an overbooked situation is done with careful consideration, and only after all other options have been exhausted. This process is generally carried out at the check-in stage, and boarding will commence when the overbooking situation is resolved, and passenger acceptance is finalised."We understand that our ground staff had approached you at check-in if you would be willing to assist with the overbooking situation.
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