Toronto company Ada Support using AI to fully automate customer service calls

Österreich Nachrichten Nachrichten

Toronto company Ada Support using AI to fully automate customer service calls
Österreich Neuesten Nachrichten,Österreich Schlagzeilen

Toronto-based firm has released what it calls fully automated software that includes chatbots to correspond with customers and automatically resolve some issues

  • 📰 globeandmail
  • ⏱ Reading Time:
  • 28 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 14%
  • Publisher: 92%

It has previously used generative AI to create potential responses to customer service inquiries, but a human agent would have to select which reply to send. Ada is now aiming to cut the human out of that process.

Ada has also rigorously tested the technology, he said, even by attempting to push bots to stray into risky conversational territory. “Humans, especially with new technology, are very quick to try to find every backdoor,” Mr. Murchison said. “That’s why we’ve taken the safety component so seriously.”

Companies have made claims about automation for years, said Sean O’Brady, an assistant professor at McMaster University in Hamilton, Ont., who studies call-centre labour. Often, the reality has not lived up to the promises.

Wir haben diese Nachrichten zusammengefasst, damit Sie sie schnell lesen können. Wenn Sie sich für die Nachrichten interessieren, können Sie den vollständigen Text hier lesen. Weiterlesen:

globeandmail /  🏆 5. in AT
 

Österreich Neuesten Nachrichten, Österreich Schlagzeilen



Render Time: 2025-01-12 23:11:26