The leader in a learning organization wants everyone to learn from every experience, every chance they get. By being dedicated to learning themselves, these leaders establish the foundation of an effective learning culture. This, in turn, enables the organization to respond to market forces and even to anticipate new opportunities to build a competitive advantage.
That’s simply the wrong way to hope to develop a learning culture. When an organization focuses on innovation—and, inherently, risk-taking—mistakes are to be expected. This is especially valuable because incident post-mortems often involve the most visible and impactful situations, such as outages and security breaches, where you might expect punishment to be the norm. Many companies with SaaS products now provide a public view of their incidents and the lessons learned from them.that includes a catalog of incidents and, most importantly, broadly communicates the learning moments.
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