What to do when a business shuts down abruptly but owes you money

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Jeanie Ortiz bought into a subscription plan for her treatments at Innovation Aesthetics. Things changed when the place abruptly shut down.

LAYTON — Jeanie Ortiz bought into a subscription plan for her treatments at Innovation Aesthetics. She says the clinic withdrew $139 directly from her bank account every month like clockwork. That was until the place abruptly shut down.

There's the promise of a refund — a refund she said she hasn't received. That's even after months of reaching out to the clinic's parent company, which is still in business.Feeling locked out of her money, Ortiz decided it was time to contact us. KSL's Matt Gephardt visits the Innovation Aesthetics clinic in Layton and finds the doors locked and a sign on the door apologizing for the inconvenience of not taking on new patients. Jeanie Ortiz says the clinic withdrew $139 from her bank account every month until the place abruptly shut down.

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