How Professional Services Use A People-First Strategy To Drive Business Success

The professional services industry is undergoing a profound transformation, driven by a confluence of factors redefining how business services are delivered and consumed. Client expectations, once relatively stable, are now demanding ever-higher standards of quality, efficiency, and innovation. All the while, a barrage of new competitive pressures is quickly emerging – including the rise of nimble, digital-first startups and low-cost service providers.

Because the professional services industry is inherently people-driven, achieving these aspirations requires firms to have the right people and skills. So, it’s no surprise that IDC’s research confirmed that firms prioritize business objectives such as increasing employee productivity and efficiency and attracting and retaining top talent .

The key is to extend a people-centric mindset of “going back to basics” with a carefully planned digital strategy. Rethinking the technology foundation allows firms to innovate new business models – such as XaaS – that attract new customers and increase revenue growth.

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