A retired insurance broker suggested that 'there is nobody in an insurance office any longer who knows what their policies actually cover'. Photograph: Getty Imageslast week when we highlighted how a couple had to wait eight months for their insurer Allianz to resolve a case of a stolen car and the story prompted other readers to detail their own tricky experiences with insurers.
He says that “under Garda direction, the third party vehicle and ours were towed away. We haven’t seen ours since.”€20,000 was stolen from Terry’s PTSB bank account in a matter of hours. Getting it back wasn’t easycould not get an emergency car from their insurer “I have lost count of the number of calls I have had to make, of the number of different people I have spoken to, and of the time wasted in simply holding on,” he writes.
We also heard from Anthony who is a retired insurance broker “who worked in the industry when I could get immense job satisfaction from my daily work. It is many the negotiations I was involved in dealing with claims on behalf of clients. I can only recollect one specific claim in all that time where I was enraged at the attitude of a claims official. He had thought the claimant had had a third set of car keys made and then colluded in the theft of the car.
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