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He said Automation Anywhere's new product, called "Discover Bot," uses AI to dig deeper into a business operation in order to automate those tasks. "One problem we're trying to solve is how to accelerate the automation journey," Automation Anywhere CEO Mihir Shukla told Business Insider. "One of the challenges we our customers face is that 80% of the automation opportunities were undiscoverable."
He cited the example of the process a business uses to pay invoices. Employees may describe one version of the process. "Then I would say, 'So what about this?' And they would say, 'Yeah, that step we obviously do that. I forgot to mention,'" Shukla said. "So it's not a documented or standardized process, although many people seem to know it."
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