Facebook, Twitter, Google, and other social media companies faced one of their toughest challenges in 2020 as misinformation surged amid the COVID-19 pandemic.In 2020, technology's true impact on society was exposed, a new Mozilla Foundation report argues.In 2021, companies will face pressure to build"responsible" tech, Mozilla's president told Insider.
"Technology and society smashed together in a head-on collision" last year, Mozilla Foundation president Mark Surman told Insider."It was impossible for anybody to ignore." Mozilla's report focused on three areas where technology collided with major social issues: racial justice, labor rights, and social media companies' lack of transparency and accountability."The internet appears predominantly White and US-centric by default,"
said, because it's mostly built by — and for — "software developers, managers, and executives of technology companies who are rarely diverse in terms of race, ethnicity or gender."