What To Automate And Where Human Touch Still Reigns: Expert Shares Ten Insights That Will Help Small Business Owners And Entrepreneurs Run A Better Business

The average entrepreneur spends 68.1 percent of their time working “in” their business. A slew of different solutions, like Zapier can help coordinate between different apps and save business owners from repetitive tasks like setting up folders or queuing up reminders. More than a third of business owners said bookkeeping and taxes are the worst part of owning a small business.

You only get one chance to make a first impression. New customers and clients need personal attention to establish a solid relationship before you introduce any automation. Make sure you handle this part of the relationship with as much human touch as is possible.One in three people say the most important aspect of customer service is speaking with a knowledgeable and friendly agent.

As you grow your business out of this pandemic environment, focus on working smarter, automate where possible and provide more human touch where you can. Your business and you will benefit greatly.

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