Cybercriminals send many emails to an organization’s employees, hoping to deceive them into clicking on a link or opening an attachment. Sometimes, an employee will do just that.Organizations often respond to this kind of incident bythe employee who triggered the incident, no matter how honest or understandable the mistake. The assumption is that the employee will exercise more care in the future to avoid a repeat experience.
To better understand the aftermath of such cybersecurity incidents, Rosalind Searle from the University of Glasgow, Marc Dupuis from the University of Washington and Isurvey respondents whether they had caused a cybersecurity incident at work. If they had, they reported that they immediately felt bad. But how they felt next depended on what their employer did.
We didn’t ask people about what negative behaviors they might have engaged in after the shaming, because people are unlikely to admit to this, even if anonymous. It was clear from their comments, however, that these employees felt shame and rejection, and that the employer-employee relationship was damaged, perhaps irretrievably.
The implications of our survey were clear: Shame is similar to a boomerang that will come back to hurt the organization, as well as harming the employee. Managers should deal with the mistake, butreject the employee. If employees feel that their personhood is being attacked, they will respond defensively. Shaming results in a lose-lose outcome.
Psychologia
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Shaming no. Educating yes.
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good