I’m still digging into this deeper, and will write another article when I find out more about how it gets resolved, but in the meantime, I wanted to write about another disturbing aspect of this and other incidents I’ve talked to people about: a serious lack of customer service.Here’s the thing: for most normal daily drives, EV charging happens at home, at work, or somewhere else not terribly far from home. Car problems happen, and people should be prepared for car trouble in some way.
This leaves a motorist, who’s probably far from home, in the unfortunate position of needing to cover everything out of pocket and get reimbursed by the manufacturer or the charging provider later. Given that these investigations into causes can take months, you’re out of the money and out of a car for a considerable amount of time.Now, I know all of the Dave Ramsey fans out there will tell me that this is what savings are for.
This does still leave open the question of what to do with older and/or high mileage, out of warranty EVs. In that case, there’s a chance that the vehicle’s damage wouldn’t be covered if it turned out to be the fault of something that went wrong with the car. In this case, I think charging providers and manufacturers had better come to some sort of arrangement to still cover the costs of these accidents.I know that some of what I’m saying is pretty unfair to the charging providers.
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