that have successfully overhauled their technology stack and continue to improve their digital operations.
Edmund Li, Endeavour’s head of system operations, says the three major digital enhancements were “foundational steps” which then allowed the addition of the “self-healing” function known as “fault location, isolation, and service restoration”. “We’re about to go live with the ‘self-healing’ grid module as well, and what that means is that we can restore power to most customers when there’s a fault. All that happens in 70 seconds, without even having to send someone out onto site,” Li says.“We can do the repairs, once we know where the fault is, and the system tells us all that.
Customers can sign up on Airwallex’s website, “provide all the necessary information quickly and then be able to get a response immediately at the end of that application process that they’re good to go and they’ve been verified,” Scott says. The system automatically verifies documents such as passports, driver’s licences and registered business documents, with the operations team only getting involved when the ID cannot be assessed by the technology.Category winner RM Williams hired software provider NewStore to help provide an “omnichannel” point of sale service for the retailer. The service, which impressed judges, allows sales associates to use iPhones to facilitate sales and communicate directly with registered customers.