Rude customers are a rite of passage for most customer service employees, but one small business owner turned the tables on an unruly patron after a disrespectful encounter went viral on social media. Cassie Tingley owns Love and Flour, a cake shop located in Fountain, Colorado. Tingley became a self-taught baker eight years ago and prides herself on her innovative use of ingredients to create unique designs for her customers.
After countless run-ins with disrespectful patrons, Tingley has turned to recording incidents as a way to protect herself and her staff. 'I've had to jump in and start changing my game plan because I absolutely cannot be a doormat for people and I won't be,' Tingley told Fox News Digital. 'I can't allow cancel culture to try to take me down.