Consumer anger and frustration at the performance of water companies has led to customer complaints rising by almost a third in the past year.
More than half of unresolved disputes referred to the CCW were billing issues including disputes around how much people were being charged, methods of payment and affordability challenges.Thames Water was the worst performer overall, with customers making more complaints directly to the company, as well as to the CCW, than any other supplier.
“More companies are planning to roll out smart meters over the next few years, so they must listen and act on people’s concerns now or risk further damaging customer trust.” The consumer watchdog’s annual report comes amid growing anger around firms’ polluting of waterways with sewage spills while rewarding senior executives and shareholders with bonuses and dividend payouts.
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