I need your help with an insurance claim. I recently damaged a car I had rented through Enterprise while I was in Germany. In a nutshell, my car insurance company has been requesting a repair invoice from Enterprise for the past two months in order to close the claim and determine how much to pay them.Enterprise wrote that they will not share additional documentation as requested by my car insurance and instead demands immediate payment.
Based on the claim information you sent me, it looks like you totaled your rental car. Enterprise originally wanted to bill you for the full value of the vehicle , but then agreed to settle for about half . There’s another twist: Your car insurance is actually covered under your travel insurance. Car insurance companies are well-versed in damage rules and regulations, but travel insurance companies answer to different underwriters and have different requirements. And I could see that your travel insurance company would not pay up without the necessary documentation.