Healthy competition in Singapore’s ride-hailing market has been beneficial to both drivers and riders over the past year, according to research findings by the National University of Singapore released on Wednesday.HEALTHY competition in Singapore’s ride-hailing market has been beneficial to both drivers and riders over the past year, according to research findings by the National University of Singapore released on Wednesday.
Since the Grab-Uber merger in March 2018, the city-state has welcomed new entrants such as Grab, Gojek, RYDE and TADA.The study analyses how the evolution of Singapore’s ride-hailing scene in the past 12 months has affected stakeholders. Between July and August this year, it polled 500 drivers and 500 riders who used multiple ride-hailing services.Commissioned by Gojek, the study was conducted independently by the Centre of Governance, Institutions and Organisations at NUS Business School.
Likewise, in the NUS study, 63 per cent of riders said their ride-hailing experience had been negatively affected as a result of the merger. The proportion of drivers satisfied with incentives has also more than doubled since the post-merger period. They were most satisfied with the fuel incentives and minimum guaranteed payout after the entry of new players.