Council Post: Finance Departments And CX: Can't Get No Satisfaction?

  • 📰 ForbesTech
  • ⏱ Reading Time:
  • 61 sec. here
  • 3 min. at publisher
  • 📊 Quality Score:
  • News: 28%
  • Publisher: 59%

Belgique Nouvelles Nouvelles

Belgique Dernières Nouvelles,Belgique Actualités

Improving customer satisfaction KPIs is a critical competitive differentiator for businesses, and the CFO is the leading actor in this trend.

Forty-three percent of respondents identified payment and collection cycles as the most frustrating stages of the business cycle for customers, and 48% described their customers as"somewhat frustrated" with their current payment and collection experience.

It is not uncommon for the relationships between customers and businesses to go sour as soon as the first dunning email arrives. On the other hand, if payments also cause customer dissatisfaction, it is often because of human errors in outdated processes, resulting in invoice disputes.Recent years have showcased CFOs' metamorphosis into strategic partners within companies.

Understanding customer preferences through data analysis drives effective communication channel choices, dramatically increasing your collection rate and decreasing payment delays. The younger generations, like millennials and Gen Z, are more likely to favor email, instant messaging or text messages. In contrast, traditional customers are more likely to pay if contacted by phone or letter.

Giving an end-to-end digital facelift can also mean abandoning strictly manual, paper-based processes, reducing friction and delays while real-time insights and customizable payment methods through online customer portals empower clients. Investing in your digital experience can streamline your back end to improve customer service.While human interaction remains indispensable, AI can help amplify customer satisfaction.

 

Merci pour votre commentaire. Votre commentaire sera publié après examen.
Nous avons résumé cette actualité afin que vous puissiez la lire rapidement. Si l'actualité vous intéresse, vous pouvez lire le texte intégral ici. Lire la suite:

 /  🏆 318. in BE

Belgique Dernières Nouvelles, Belgique Actualités

Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.

Council Post: The Three A's To Building A Resilient CompanySpeed to insight has never been more vital to an organization's stability and future growth.
La source: ForbesTech - 🏆 318. / 59 Lire la suite »

Council Post: From Intern To Strategic Business Partner: How To Effectively Promote Your Technology InvestmentFor companies looking to improve their technology investments, here are three technology considerations for thriving in today’s dynamic marketplace.
La source: ForbesTech - 🏆 318. / 59 Lire la suite »