Viagogo denies misleading customers in face of consumer and industry backlash

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Ticket reseller Viagogo says it is good for competition, despite thousands of complaints and some artists and venues banning its tickets.

Mr Gudinski promoted the tour of British musician Ed Sheeran, who is just one of the international artists who has banned tickets purchased through Viagogo from entering his shows."Just because an artist says the tickets aren't going to be valid doesn't mean that that's necessarily the case, they're doing that primarily for competitive reasons."

"We understand the spirit behind what the proposition is, but I think from our experience, whether it be in the US, the UK or other territories, price caps generally don't work," said Mr Miller. In New South Wales, laws in effect from June last year mean a 10 per cent price cap applies if the original ticket issuer restricts resale.

A search of Viagogo's website this week showed tickets to events in NSW priced well above the cap are still on sale.

 

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