DBS's secret for winning awards lies in its finance team

The bank's CFO Chng Sok Hui said digitalisation has structurally lowered the group's cost-income ratio by half a percentage point a year. Digital customers bring in more revenue and cost the bank less to serve.

MUCH has been written about the transformation of DBS, but less known is the role its finance team plays in formulating and directing the strategies which have propelled the group into the ranks of Asia's leading banks.

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