Industry, academia collab sees launch of call centre

From left: Vodacom SA CEO Sitho Mdlalose, Vodacom Business director Videsha Proothveerajh, Anani Technologies MD Derrick Kupa and UNISA director of supply chain management Sibusiso Mthembu.and UNISA, has launched a call centre to respond to the country's escalating unemployment crisis.

The call centre has exceeded standard call centre metrics, with a 98% service level, an 85% first contact resolution score and an abandonment rate of only 0.74%, according to a statement. “At UNISA, we are proud of the partnership we have forged with Vodacom Business, which has now resulted in a call centre launched with Anani Technologies,” says Sibusiso Mthembu, director of supply chain management at UNISA.

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