‘Rapid growth’ on the cards for local contact centre market

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Business Processing Enabling South Africa Nouvelles

BPESA,Reshni Singh,Global Business Services

The country’s global business services sector to see rapid growth amid tough global economy, says BPESA.

Despite economic headwinds, SA’s global business services sector is not only one of the fastest growing sectors but is set for rapid growth in the coming year.

The GBS sector, sometimes referred to as business process outsourcing , has been identified as the green shoot that can help overcome the country’s unemployment, with the sector “This investment has the potential to create new opportunities in established sectors while boosting the economy in historically disadvantaged communities.

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