Putrajaya introduces ‘Pakej’ to improve Malaysia’s courier service industry | Malay Mail

KUALA LUMPUR, June 3 — The Communications and Multimedia Ministry today announced a three-pronged action plan to upgrade and further improve the local courier industry following a dip in quality, user experience, and profitability despite increased patronage.

Saifuddin said the plan was necessitated by the digitisation of the economy and many such services, and a spike in courier services users which in big part was due to the Covid-19 pandemic. “Over the period from the end of 2019 to 2020, the Malaysian Communications and Multimedia and Commission discovered a significant drop in the quality of courier services.

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