Combining digitalisation and ESG efforts: How self-storage company is advancing into a greener future

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With digital services like a 3D storage calculator, and recycling efforts to reduce its carbon footprint, Lock+Store is adapting post-pandemic to become more sustainable. Read more at straitstimes.com.

For the past 12 years, Ms Helen Ng has led General Storage Company, a multinational self-storage company which operates the Lock+Store brand in Singapore and Malaysia, and The Store House brand in Hong Kong. Ms Ng is also the chairperson of Self-Storage Association Asia, the first Singaporean in a key role on its board.

In addition, some of our customers are entrepreneurs and in their “5-to-9” operate small businesses which operate exclusively online. As their e-commerce businesses grow, I think there is a point where their partners or parents cannot tolerate theBecause Lock+Store offers 24/7 access, it’s easy for them to pick and pack their stock anytime.

With this mindset shift, we could also advance other innovations. Now that contactless customer service is more accepted, we are redesigning our front offices to be digital by default and customers will be able to easily self-help with the tablets that we will provide. While companies exist to earn profits for shareholders, I believe that once you have a healthy business, you should start to consider how you can add value to your society and to the world.Foremost, we recognise pragmatically that while people are now more attuned to ESG causes, at the end of the day they will make consumer decisions based on price and product.

We are proud to be part of SGRecycle, a social recycling initiative by SGPaperRecycle where a network of more than 100 SGRecycle stations are deployed around Singapore islandwide to collect waste paper in return for incentives or reward points. We have deployed a station at our Chai Chee facility and will be deploying stations for fabric and carton boxes by year end.

 

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