IN today’s digitalization era, banks in Asia Pacific have invested $100 billion in technology, and yet the internal channels they bet on have not brought their expected return on investments , a study reveals.
Despite this trend, many of these financial institutions are not sure if their digital shift has been effective and has produced them the ROI, growth, retention, and preference they envisioned. “We will be sharing data and learnings at the upcoming IDC and Backbase Leadership Banking Insights Forum to help banking leaders better plan their next wave of digital transformation,” he cited.
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