The couples’ business class seats wouldn’t recline Two business class passengers have been refunded more than £2,000 after suffering ‘mental agony’ when their seats failed to recline. Although we’re sure everyone in economy class is playing the world’s tiniest violin for their plight. Anjali and Ravi Gupta’s seats malfunctioned and wouldn’t recline during their nearly five-hour flight from Hyderabad in India to Singapore, meaning they couldn’t sleep during the journey.
Mr Gupta alleged in his complaint that he and his wife were treated as ‘economy class passengers’ except for the extra legroom. Singapore Airlines said it ‘acknowledges the decision of Hyderabad’s District Consumer Disputes Redressal Commission’. A spokesperson told The Independent: ‘SIA can confirm that while the automatic recline function on Mr and Mrs Gupta’s seats was faulty, the manual recline function was working on their flight from Hyderabad to Singapore.