Missed your flight due to the CrowdStrike mayhem? You might be eligible for compensation Tony Fernandes, the CEO of AirAsia’s parent company Capital A, says airlines are still waiting for an explanation from Microsoft on the CrowdStrike outage. — Picture by Mukhriz HazimKUALA LUMPUR, July 21 — The global IT outage has caused airlines to lose millions in revenue and has created chaos in people’s lives due to system failure, said Capital A Bhd chief executive officer Tan Sri Tony Fernandes.
CrowdStrike Holdings Inc, an American cybersecurity technology company based in Austin, Texas, provides endpoint protection, threat intelligence and cyberattack response services.Explaining further on the disruption, he said the situation seems to have stabilised on the second day of the global IT outage affecting AirAsia’s operations at Terminal 2 of Kuala Lumpur International Airport.
“Huge thanks to our guests who have been patient and appreciative of our efforts throughout this ordeal,” he said. Another user, Kushagra Varshney, praised the team’s crisis management, stating, “Amazing to see your team managing this crisis with empathy and commitment. Also, a pertinent point raised by Tony Fernandes-when IT system failures cause financial loss and disrupt people's lives, what redressals do IT companies provide?”