Heavy traffic: Chin urged the government to address congestion at immigration lanes, particularly in Johor Baru, as it affects the smooth flow of workers between Malaysia and Singapore. — THOMAS YONG/The Star
“Although some departments and agencies already have their client charters assuring approvals between five and seven working days, there are times when the process takes up to a month or two,” he said when contacted yesterday. “It would be more efficient if AI is used to provide a response without the need to go through an officer,” he added.Chin also appealed to the government to address congestion at immigration lanes, particularly in Johor Baru, as it is affecting the smooth flow of workers between Malaysia and Singapore.
The Associated Chinese Chambers of Commerce and Industry Malaysia deputy president Datuk Ng Yih Pyng said most businesses faced delays because they had to make multiple applications to different agencies for approvals. Kuala Lumpur and Selangor Indian Chamber of Commerce president Nivas Ragavan said overlapping and redundant requirements in applications processes had resulted in delays.