How to turn the IT department into a critical part of the enterprise - Business Insider

Those were all problems Paola Arbour had to deal with when she took the job in 2018 as chief information officer of Tenet Healthcare, an $18 billion hospital chain with locations across the US.

Tenet wanted "somebody who actually served CIOs and had knowledge of what it's like on that side," she said. "To actually sit in the chair and drive a culture change around how you treat the internal business organization like a customer." "They own the service level, they own the customer experience measurement, the scoring, they also own the financial metrics," said Arbour.to pushing the major changes Arbour was seeking. She pressed the IT team to employ more automation, streamline organizational structures, and use more software-enabled services to free up capital for various projects — an approach other tech leaders at healthcare providers have also employed.

Tenet also previously outsourced a portion of its engineering teams. Arbour took that all in-house and had to hire people to fill those roles. "You've got to shake up the talent, shake up the environment," she said.

Business Business Latest News, Business Business Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

HSBC is facing pressure in Hong Kong - Business Insider - Business InsiderHSBC faces backlash in Hong Kong after closing an account with funds used by Spark Alliance, and after police froze $9 million tied to the account. And also Hong Kong and Shanghai are part of the bank’s name.
Source: BusinessInsider - 🏆 729. / 51 Read more »

Facebook deepfake policy could fall short - Business Insider - Business InsiderUnder Facebook's new policy, users cannot post videos that are manipulated through AI or altered in a way that is misleading to the 'average' person.
Source: BusinessInsider - 🏆 729. / 51 Read more »

Meet the 5 buzziest startups turning carbon emissions into profit - Business InsiderInvestors led by Bill Gates and Kleiner Perkins have poured more than $500 million into carbon-capture tech. Meet the 5 buzziest startups that are turning harmful emissions into fuel and other products.
Source: BusinessInsider - 🏆 729. / 51 Read more »

Bright Health buys Brand New Day to build Medicare Advantage business - Business InsiderThe acquisition comes on the heels of Bright raising $635 million from investors in December and as the insurer doubles its footprint in 2020. ZTracer This is fascinating, thanks for the story! I literally just wrote about Bright Health yesterday, sharing in case anyone wants a deep analysis of their business model.
Source: BusinessInsider - 🏆 729. / 51 Read more »