4 steps that took me from bankruptcy to a billion-dollar business - Business Insider

He is the author of "Elevate: An Essential Guide to Life," and the founder of the Elevate Prize.

Some of his most pivotal choices included investing heavily in his people, persistently asking questions, and learning to listen with depth and compassion, as well as investing in failure and himself.I felt like my whole world was crumbling around me, and the stress manifested itself in sleepless nights, acute stomach issues, and a lot more. My fantasy at that time was to be free of debt — to be worthI got there eventually.

So I took my newfound love of listening into my conversations with senior managers, employees, and our customers, and it was astounding what insights I garnered. Since that revelation, I have learned so much by listening with respect, humility, and curiosity. As a result, my decisions, in both business and my personal life, are much better vetted. Plus, the overall process is more enjoyable for me — and everybody else.Simple, right? Asking is the key to achieving virtually anything we aspire to.

The bottom line is that it's essential to ask other people because they have knowledge, experience, and perspectives that we don't — and they can often see things we can't. Plus, it involves others and allows them to help, ultimately building high-performance teams. Remember to ask your inner self as well: Intuition is invaluable.Some years after stabilizing the business, we were once again thriving. This was in part due to our commitment to customer service.

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