ServiceNow BrandVoice: The Relationship That Can Make Or Break A Business (Infographic)

Here’s where the discrepancies in perception between CEO and CIO begin to surface.

Nine in 10 of CIOs surveyed believe they have a highly or extremely effective working relationship with the boss—yet fewer than half of CEOs concur. Why the disconnect? In part, this stems from a lingering perception of IT as a cost center rather than a strategic function. As we see in the data below, there’s a gap between how innovative CIOs believe themselves to be and how innovative their bosses think they are.These findings aren’t so much an indictment of the CIO’s ability to innovate, but a realistic view of where the CIO sits as a driver of innovation within the organization.

Simply put, CEOs believe themselves to be the ultimate innovators, and they expect the entire organization to be a part of that innovation. The ESI/ServiceNow survey found that 69% of the time, innovation leadership is a shared responsibility. “We need to wake up each morning and go to bed each night thinking about how to be seen as both the enabler and catalyst of change.”So, how can the CIO work more closely with the CEO to achieve their shared innovation goals? By becoming a trusted partner who can communicate the promise and challenges of new tech and guide bosses toward the right long-term solutions.

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