Then, COVID-19 struck, creating not only a public-health crisis but widespread business retrenchment. Historically, business innovation tends to slow during economic uncertainty, which raises the question: Will businesses maintain their AI-adoption momentum?
"Throughout the past three months, all of us have confronted what it means to connect virtually rather than face-to-face — both in business and in our personal lives," Roese says. "That's just a taste of what customers have been experiencing for years, for better or worse, as more and more touchpoints with brands become automated.
This continued need for AI will be the focus of the first in a series of virtual conversations sponsored by Dell Technologies beginning Thursday, July 9, 2020. The new series, "The Technologies Keeping Humanity in Business," will examine the rapid transformations that 2020 in particular is requiring from society, from both the digital and the human perspective. to register for the first of the free, 40-minute events.
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