Ryanair boss declares airline is ‘beacon’ for aviation industry on coronavirus refunds

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Eddie Wilson says some online travel agents are making it harder to return passengers’ money

rules, airlines that cancel flights are supposed to refund the fare within a week. But Mr Wilson said that deadline is unachievable.“We’re only back to full-time resourcing and customer services from 1 June. It’s hard to imagine the volume of this, and what people are actually working on here to get it through.

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