Partners — what Starbucks calls all employees — who work 20 hours a week or 15 during the pandemic are eligible for medical benefits, according to Gina .Gina is 49 years old and has been working at various Starbucks locations in New Jersey for eight years.
While she does enjoy working at Starbucks, Gina also admits she'd prefer a cup of coffee from Dunkin' Donuts "any day of the week."Visit Business Insider's homepage for more storiesI began working at Starbucks eight years ago because my other job didn't provide health insurance. As part of the onboarding process, I had to take a pass-fail test with questions likeI cheated on the test because I was nervous about failing and I really needed insurance. Shameful, I know.
We have one woman who literally takes the lid off her coffee to inspect our work, and when she spills it on herself she complains to the manager. Then there are the teenage girls we love to hate who order off thecreated by fans. It's a huge pain because these drinks require extra steps and break up our workflow. We aren't required to know this menu, but at one of the locations where I worked previously, we'd print it out.
Observing our customers is truly a wonderful social experiment — it's like an alternate universe all centered around a cup of coffee.
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Basically any customer service job is like a social experiment.
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