How Dentons is using tech to boost its pro bono work by nearly 40% - Business Insider

Ben Weinberg, who manages Dentons' pro bono program, spoke with Business Insider about how tech has revolutionized the way lawyers access pro bono opportunities.In 2019, Dentons co-developed and launched a pro bono system with Paladin, a software platform that allows lawyers to more easily access pro bono opportunities.

The basic structure for connecting lawyers with pro bono work was what he called a "phone tree" system: Whenever a legal aid organization needed help, it would typically send an email with the request to a firm's head pro bono partner, who would then forward the cases as they came to busy corporate lawyers.

Dentons has since partnered with Paladin, a software-as-service platform that consolidates and personalizes all pro bono opportunities to make it easier for lawyers to find this kind of work. Through the technology, which it implemented in January 2019, the firm has expanded its work in this sphere, seeing an increase of nearly 40% in new pro bono cases from the previous year.

It was during an initial focus group at the firm that Weinberg discovered the biggest obstacle its lawyers faced: "Their reaction was uniform: 'We hate the emails because they're random. They're not targeted at all. And they come in nearly every second of every day.'"

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