Two new California laws will require app-based delivery companies to more closely work with local restaurants before advertising their menu options and drivers to ensure the safety of meals while the orders are in transit.
The most far-reaching of the laws, signed by Newsom on Wednesday, requires companies such as DoorDash, Grub Hub, Postmates and Uber Eats to sign formal agreements with local restaurants before advertising food delivery to their customers. Its supporters say that restaurant owners might not know their food is being advertised or delivered by the app-based company, leaving the business susceptible to surprise complaints if customers are unhappy with the experience.
Some restaurant owners have accused app-based companies of promising food deliveries from their companies without any guarantee the food wouldn’t be prepared somewhere else and falsely labeled. This spring, the owner of a Los Angeles barbecue pop-upafter he tried to place an order and never received the food.
Others have complained of app-based fees charged to either the restaurant or the online customers that were not agreed upon in advance.A second law signed by Newsom last week, Assembly Bill 3336, requires app-based companies to ensure cleanliness and temperature controls in transporting the meals to customers. Restaurants will also have to place a seal on the food bag before handing it off to the delivery person, making any tampering clear to the customer.
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