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"Customer support is top priority for ExamSoft, and we scale up our support based on wait times, the time of day, volume of exams, as well as historical demands and trends," Nici Sandberg, ExamSoft's associate director of communications, said in an emailed statement ahead of the exam. The company didn't say how many people were on hand to provide technical support.
The company said more than 97% of registrants managed to start the first part of the exam, and later in the day, said 98.4% of examinees had their identities verified and were able to start the test. It's not clear how many test-takers ultimately finished the day's portion of the exam without incident.
Test-takers with disabilities also raised concerns about the accommodations, or lack thereof, that states made for test-takers who needed extra time, opportunities to take medication, or other changes. Jeremy Wertz, a recent Harvard Law School graduate who is co-president of the National Disabled Law Students Association, said he heard widespread frustration on Monday.
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