John Lewis Finance caused our refund delays, then blamed us

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It said it couldn’t help with our claim as our time had run out – but that was because it was so slow

initially offered a voucher. When we asked for a refund, it said that the flight was cancelled by “causes outside of their control”, so they could not do so.Finance, as the flights were booked on its credit card. We supplied the various invoices and email confirmation that the flights were cancelled etc, then all went quiet for several weeks. It then asked for Ryanair’s terms and conditions, which I sent. Again all went quiet.

 

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