“We’re helping people already making desperate choices to keep bills down, like turning the heating off despite having a health condition,” said Gillian Cooper, head of energy policy for the Citizens Advice consumer group.
Once that credit runs out, lights go off and heaters shut down. For the half without smart meters, there’s no way for suppliers to know unless they tell them. So far, above-average temperatures have been a big relief for both the government and struggling consumers. Electricity supplier E.ON, which has more than 5 million retail customers, has seen a reduction in energy usage of about 10%, compared with seasonal averages, in recent weeks.
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