, which serves approximately 173,000 customers in the Durham region area. An AVC is a binding written commitment to correct violations identified by a regulatory body.
Elexicon must pay a fine of $7,500 and provide credits totalling $2,658,000, the board said. To customers in its Veridian Rate Zone, the company must provide credit equivalent to four years of overcharges. Customers in its Whitby Rate Zone will receive credits for 15 months worth of overcharges. The board says the error was discovered when it became aware of “a billing issue relating to the proration of certain charges” earlier this year. At that time, it requested all electricity distributors review their billing systems.
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