“As the telecommunications regulator, we take seriously attempts to increase Canadians’ bills through ancillary fees. We will continue to use all available tools to address this type of behaviour and will keep Canadians apprised of developments.”
Roaming fees are part of “a concerning trend to charge more for existing services broadly at a time when inflationary pressures are making it difficult for Canadians to pay their bills,” Champagne’s letter reads. Champagne acknowledged the regulator’s wireless code does not prevent carriers from increasing international roaming fees.
“Increases to these types of ancillary fees add to the cost of a consumer’s bill beyond the main sticker price,” he said in his letter. “Your decision becomes ‘do I want to go through the hassle of trying to find an alternative provider that’s not raising its rates for roaming, or is it just too much of a hassle for me?”‘ he said.
Champagne praised both steps in his letter, saying they highlight “the importance of the CRTC’s role in promoting competition and protecting consumers.”
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