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Rising User Complaints Lead to Calls for Regulation in Singapore's Car-Sharing Industry

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Singapore,Car-Sharing,Growth

Car-sharing in Singapore has gained popularity in recent years, but rising user complaints about technical glitches, repair costs, insurance excess, and customer service have led to calls for regulation. However, experts warn that overregulation could increase costs for consumers.

In Singapore, car-sharing has seen steady growth only in recent years, especially after the Covid-19 pandemic subsided and COE prices continued to soar. Each week, TODAY’s long-running Big Read series delves into the trends and issues that matter. This week, we look at the growth of the car-sharing industry here and how rising user complaints have led to calls for regulation.

This is a shortened version of the full feature, which can be found Car-sharing in Singapore has increasingly gained popularity in recent years, and is now a multi million dollar industry. Technical glitches, hefty repair costs, high insurance excess, and poor customer service. This has led to calls for the industry to be regulated, with maintenance standards to be met for instance. However, some experts TODAY spoke to said a balance must be struck as overregulation could lead to higher costs for consumers. SINGAPORE — When Certificate of Entitlement (COE) prices hit six figures last year, Mr Muhammad Aiman had no choice but to turn to car-sharing after scrapping his vehicle at end of the COE's 10-year validity

 

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