Alejandra Lopez wasn't sure if Mobile Homes Factory Direct was giving her a refund or not. KENS spoke to the general manager and it was available soon after.POTEET, Texas — Alejandra Lopez put $11,000 down on a mobile home in late January, and also paid a $500 application fee. She found a woman on Facebook that helped sell homes with a company called Mobile Homes Factory Direct.
Lopez said they asked for a refund in person on Feb. 2, and the sales person said it wouldn't be a problem. She said the business was supposed to email them document to fill out for the refund, but instead sent them another option to buy a mobile home. Lopez said she called 15 days later and was told she would need to wait 15 business days. She then showed up in person two on March 2, and March 4 to pick up the refund. She still didn't get it.
"It might have been a breakdown in communication. I know they requested it immediately and they would show up on days when their accounting office was not working. We strictly have sales staff on certain days," Tristan said.